Please notify DECASO immediately if you believe that your purchase was damaged in transit. We will follow up as appropriate. For DECASO White Glove Delivery and Parcel shipping orders, buyers have 48 hours after delivery to inspect their item and contact email@example.com if there is a problem you believe should be reviewed as part of our Buyer Guarantee. Please include photos and a description of any damage that you believe occurred during the shipping process. All requests or concerns should be sent to firstname.lastname@example.org. Please do not contact the dealer or shipper directly.
DECASO White Glove Delivery
Items are insured by the White Glove Delivery service provider up to the value of the transaction amount for damage or loss (with repair or replacement of item as appropriate).
Each item is inspected at both pick-up and delivery. This does not cover minor wear or minor condition discrepancies. This does cover any significant damage that clearly occurred during the shipping process.
The seller is responsible for ensuring that each item is safely packed to prevent damage in transit. If a purchase is clearly damaged in transit we will initiate a claim with the appropriate carrier. The carrier will schedule a pickup of the damaged item and we will refund the buyer upon completion of the claims process.
When DECASO is the shipper of record, on behalf of our dealers, DECASO does declare the sale price of all items shipped. This insures each package against loss. This also covers damage when it is determined that the item was properly packed. When damage has clearly occurred during shipping DECASO will file a claim with the appropriate carrier. DECASO will only reimburse the dealer if the claim is accepted. Based on our experience, many damage claims are denied due to improper packaging, so please make sure that each item is properly packed.
When a dealer chooses to "Arrange my own shipping" the dealer is responsible for resolving any claims for loss or damage. We will notify the dealer if loss or damage is reported and will provide the dealer with the information and photos needed to initiate a claim.